1. What are your opening hours?

We are open from Monday - Friday (9:00am - 5:00pm) and Saturday (9:00am - 1:00pm), except on Public Holidays.

2. How can I make changes to a confirmed order?

Please call us at (65) 6564 4228 or (65) 6564 5228 during our operating hours to make any changes to your confirmed order to be scheduled for our in-house delivery or self-collection. Please make amendment(s) (if any) to your order within 12 Hours upon confirmation.

On the other hand, for confirmed orders that are scheduled for our third party courier service, we do not allow changes to be made.

3. Can I order through the phone?

Yes, you can. Please make your purchase order at least 2 working days in advance before collection.

4. How do I know if I have placed my order successfully?

You will receive a call from us to confirm your order. If you do not receive a call from us within 24 Hours after placing your order, kindly drop us an email/call!

5. Where can I self-collect my order?

You can collect your order from our office. (Please refer to 'Contact Page' for our address.) Please collect your item(s) within 2 weeks after we have informed you that it is ready for collection.

6. What happens to my order if I don't pick it up after 2 weeks?

Your order will be cancelled and you will have to place a new order again.

7. What should I do if I face issues when placing order?

Please give us a call, or drop us an email!

1. How much is the delivery charge?

Enjoy free delivery with a minimum purchase of S$100 (before GST). Customers may either self – collect for purchases below S$100 or opt for third party courier delivery which we can arrange for you. A rate of S$5 - $10 (plus GST) will be charged for a single address delivery for purchases below S$100 (before GST). The shipping rate will be based on the weight of item(s) purchased, with a min of $5 (plus GST) to be charged for single item. 

Kindly check with our customer service officer for enquiry.

Third Party Courier Service

1	Delivery Timing	Mon – Sat: 9am – 9pm                   Excluding Sun & Public Holidays
2	Courier Company Customer Service Hotline	Tel No: 6661 9100 Mon- Fri: 9am – 1pm, 2pm – 6pm Sat: 9am – 1pm Excluding Sun & Public Holidays
3	Customer Information	Please provide your: a) Full Name, b) Contact No., c) Delivery Address, d) Preferred delivery timing, e) Special remarks (e.g. Please do not leave parcel at doorstep if no one is around to receive / Call before delivery)
4	Important Notice	No refund of shipping fee after 3 consecutive attempts of delivery by courier service. We will not be responsible for the loss of any product delivered by the courier service. No changes can be made to the order after payment has been made. For other enquiries, you may Whatsapp to (65)8899 7309 or call our hotline at (65) 6564 4228 / 5228.

 

Alternatively, customers may self-arrange for courier pick-up services (at your own cost) to collect your orders upon confirmation and payment of order.

2. Do you deliver overseas?

Sorry, we do not deliver to areas outside Singapore.

3. Where do you deliver to in Singapore?

We provide delivery to all locations in Singapore except:

• Jurong Island
• Airport Cargo
• Alps Ave
• PSA Terminals SAF Camps
• Jurong Port
• Sentosa Island
• Prisons
• Singapore Technologies Buildings
• Shipyards

4. What are your delivery timings?

We deliver between 11am - 5pm every Monday to Friday, and 11am - 1pm every Saturday (except Public Holiday).

5. How long will it take for the goods to be delivered?

Your order should reach you within 1 week.

6. Can I select a specific time to receive my delivery?

Unfortunately, our deliveries cannot be made at a specified time. However, we will try our best to deliver to you at your preferred timing.

7. Oh no! I chose the wrong delivery address! What do I do?

Do give us a call to provide the correct delivery address ASAP.

8. What happens if I'm not at home?

Please ensure that someone is present to acknowledge the delivery. If no one is at home and there is a missed delivery, we will contact you as soon as we can to reschedule another delivery. However, please note that we reserve the right to charge you a re-delivery fee of S$15.

9. What if the product that I ordered is missed out or not delivered to me?

If a product is unavailable, we reserve the right to issue you a refund due to unavailability. However, we will do our best to fulfil the orders. Otherwise, we will arrange for another delivery to deliver the missing item to you.

1. What are the modes of payment?

We accept cash, cheque and Paynow payment methods. For delivery, FULL payment must be made via Paynow before we arrange for delivery. Kindly screenshot your payment transaction and Whatsapp to our mobile number: (65) 8899 7309. For self collection (not third party courier service), you may either make payment before or during collection.

1. I think you have sent me a wrong item. How should I get hold of the right item?

Please inform us via sales@litran.com.sg or call us at (65) 6564 5228. We will assist you with the exchange process. However, we strongly encourage that you check if you receive the correct goods upon receipt or collection.

2. Can I return an item that I have purchased from you?

We can only process your request to return your purchase if the item is defective (e.g. abnormal taste, appearance, smell or other irregularities), and original invoice is presented to us within 14 days of delivery or collection. (Please see Q5 if you have received a defective item from us.)

3. How long will it take for the return and/or refund to be processed?

Please allow 3 - 7 working days for us to process the situation and refund (if any) will be made.

4. I just received my online order but it seems like I have received a defective product. What can I do now?

Do take a photo of the defective product and email it to sales@litran.com.sg. Kindly include the product name, batch number and expiry date in the email. We will assist you from there.

5. Can I exchange an item if I suspect that it is defective?

Yes, exchange* is possible. However, you will need to inform us via phone and/or email so that we can do an exchange for you on the same product.

6. Can I exchange an item if I bought the wrong one?

Yes, exchange* is possible.

• Please inform us within 7 days of delivery or collection
• Bring along the original invoice
• Ensure that the item(s) is in sellable condition
• You are exchanging for something of equal or higher value (For items of a lower value, the balance is non-refundable. For items of a higher value, a top-up of the remaining value is necessary.)

*To exchange an item, please bring it to our office (Please see Contact Page for our address).